Return and Refund Policy

Thank you for shopping at lotshop.pk. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our return and refund policy carefully.

1. Returns:

a. Eligibility:
- To be eligible for a return, the item must be unused, unopened, and in its original packaging.
- Returns must be initiated within 7 days of receiving your order.

b. Process:
- To initiate a return, please contact our customer support team at support@lotshop.pk or 0312-305-1111.
- Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
- Once your return is approved, we will provide you with a return shipping address.

c. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

d. Refund Processing:
- Once we receive the returned item, our team will inspect it.
- If the return is approved, a refund will be processed to your original payment method.
- Please allow 3 business days for the refund to be reflected in your account.

2. Refunds:

a. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact us within 7 days of receiving your order.
- We may request photos of the damaged item for our records.

b. Incorrect Items:
- If you receive an incorrect item, please notify us immediately.
- We will arrange for the correct item to be shipped to you, and if necessary, provide a prepaid return label for the incorrect item.

c. Non-Refundable Items:
- Some items are non-refundable, including gift cards and certain health and personal care items.

3. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

4. Contact Us:
If you have any questions about our return and refund policy, please contact our customer support team at support@lotshop.pk or 0312-305-1111.
Please note that this return and refund policy may be subject to change, and any updates will be reflected on our website. It is advisable to review our policy periodically for any modifications.